Top quality product and customer service are our two top priorities! We are 100% committed to ensuring your satisfaction with our work. Items are guaranteed against defects, and will be replaced at no charge. If there is a problem with an order, please contact us within 30 days of receipt so we can address any issues right away.
All items are custom made to your specifications and can only be returned for an exchange in the event of an error on our part. We communicate with customers using technology to guarantee accuracy of your orders.
Processing times vary based on volume. Each order is processed in a timely manner and guaranteed to be ready on the day indicated to you when order was placed.
2-4 days add 50%
4-6 days add 35%
Once an order is received, it starts to be processed right away, therefore changes or cancellations cannot be accepted. If you need additional items, you will need to place another order.
If you wish to sample any merchandise prior to making a purchase, sample items will be purchased on your behalf, at your expense. Any items kept to be embroidered with company logo will be credited at time of purchase. Any items returned will incur a 20% re-stocking fee, plus shipping costs. Unwanted items must be returned within 2 weeks after receipt, in new condition.
METHODS OF PAYMENT/PAYMENT TERMS:
We accept Visa, Master Card and Discover, as well as cash.
50% non-refundable deposit at time of ordering, 50% due at time of pick-up/delivery.
We never share or sell any of your personal information with third parties.
We do not offer embroidery services that would be in violation of any of the aforementioned. We reserve the right to refuse service.
*Policies are subject to change without notice.